What the register is, and what it is not.

Agreement to these terms

By using gaiforum.com, reading the register, or receiving our published research, you agree to these terms. If you do not agree with them, please do not use the site. Where you engage us under a separate written agreement, that agreement takes precedence over these terms to the extent the two conflict.

Who we are

Global AI Forum is an independent enterprise research body with offices in San Francisco and Chennai. In these terms, the Forum, we and us mean Global AI Forum. The register means the record of verified vendor claims we maintain and publish. A determination means a single published finding about a single claim.

Using the site

You may read, cite and share anything we publish, subject to section seven. You may not:

• Scrape, harvest or bulk-extract the register by automated means without our written permission
• Attempt to identify any enterprise that answered a verification enquiry, or to circumvent the anonymity described in our privacy notice
• Reproduce the register, or a substantial part of it, as a competing dataset or product
• Misrepresent a determination, including by quoting it without its date and edition
• Interfere with the operation or security of the site

A record reached by a link a vendor has shared with you is public to anyone holding that link, and you may pass it on freely.

What a determination means

Specifically: a confirmed determination means the organization named in a vendor's claim answered us and confirmed a stated relationship at a stated depth. It does not mean the deployment is still running today, that it is working well, that it would work for you, or that the vendor is solvent. Determinations lapse to unconfirmed twelve months after they were answered for precisely this reason.

An absence of a determination means we have no confirmed evidence, not that evidence does not exist. Many real deployments never appear in the register, because the register records vendor claims rather than conducting a census of the market. Organizations that built something themselves, or that decline to be referenced, are systematically under-represented, and we say so wherever the numbers appear.

We take reasonable care, and we will still sometimes be wrong. Section ten tells you what to do about it.

No advice, no recommendation

Nothing on this site is legal, financial, investment or procurement advice, and nothing here is a recommendation to buy, not buy, invest in or divest from anything. Our research is published for general information. Our advisory services are provided under a separate written agreement and only that agreement governs them.

Decisions you take on the basis of what we publish are yours. You should carry out your own diligence, and where the decision is material, take professional advice.

Verification and commissioned work

We charge vendors to examine their published customer claims. We want to be plain about what that payment does and does not buy.

• It buys the examination. We take the claims, approach the organizations named in them, and record what comes back.
• It does not buy the outcome. A determination is whatever the evidence supports. An unfavourable result publishes exactly as a favourable one does.
• It does not buy prior sight. No commissioning party sees a determination before it publishes, and none may require a change to it.
• It does not buy suppression. A commissioned examination publishes whatever it finds. Payment cannot withdraw it.
• It does not buy placement. Nothing a vendor pays for affects the Enterprise AI 100 or any editorial ranking.
• It is disclosed. Who commissioned a piece of work is printed on it.

Commissioned work is otherwise governed by the engagement letter for it, including pricing, units and delivery.

Our material and your use of it

All content we publish, including the register, our research editions, the Enterprise AI 100, our frameworks, canvases and the design of this site, is owned by Global AI Forum or licensed to us, and is protected by copyright and other rights.

What you may do

• Read, print and circulate our published material inside your organization
• Quote figures and findings in your own work, in reports, decks and articles
• Link to any page or record

What we ask in return

• Attribute it to Global AI Forum
• Carry the edition number and the compilation date with any number you quote, because a figure without its date is misleading within a quarter
• Do not alter a figure, a chart or a finding and continue to attribute it to us

What requires our written permission

• Reproducing a substantial part of an edition or the register
• Using our name, marks or the Indexed badge in marketing material, except where a vendor is referencing its own determination accurately
• Any commercial redistribution, including inclusion in a paid product or dataset

Workshops, events and frameworks

Where we deliver a workshop, briefing or event, the fee covers delivery. Our canvases, guides, decks, frameworks and methods remain the intellectual property of Global AI Forum and are licensed to you for internal use in connection with that engagement. They are not assigned, and the license does not extend to running the same material yourself, for your clients, or commercially.

Post-event reports and written records are provided as a value add rather than a contractual deliverable unless the engagement letter says otherwise. Cancellation, rescheduling and payment terms are set out in that letter.

Third-party names and links

We name companies, products and organizations throughout our research. All trade marks and names belong to their owners, and naming a company does not imply any relationship, endorsement or affiliation in either direction.

We link to third-party sites. We do not control them, we are not responsible for their content, and a link is not an endorsement.

Contesting a determination

If you believe a determination about you is wrong, the Ombuds route is how you say so. It is free, it runs to a published timetable, it is heard by someone who did not make the original determination, and the outcome publishes whichever way it goes.

We ask that you use it before anything else. Full terms are at the Ombuds page.

Warranties and liability

We take reasonable care in producing what we publish and we follow a published method. Beyond that, the site and its content are provided as they are, without warranties of any kind, whether express or implied, including any implied warranty of accuracy, merchantability or fitness for a particular purpose.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, contracts, goodwill or anticipated savings, arising from your use of this site or reliance on anything we publish.

Where we are liable notwithstanding the above, our total liability in connection with the free use of this site and our published research is limited to one hundred US dollars. Where you have engaged us under a written agreement, liability is governed by that agreement and is in any event capped at the fees paid under it.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

Indemnity

You agree to indemnify us against claims, losses and reasonable costs arising from your breach of these terms, in particular from misrepresenting a determination, from redistributing our material without permission, or from any attempt to identify an organization that answered a verification enquiry.

Changes, governing law and contact

These terms are version 1.0, in force from 19 October 2026. We may update them, and material changes will be published with a new version number and date. Continuing to use the site after a change means you accept the updated terms.

These terms are governed by the laws of the State of California, and the courts of San Francisco County, California, have exclusive jurisdiction, except that where you engage us through our Chennai office the engagement letter may specify Indian law and the courts of Chennai instead.

If any provision is held unenforceable, the rest continues in force. Our failure to enforce a provision is not a waiver of it.

Questions go to legal@gaiforum.com, or by post to Global AI Forum, 720 Market Street, San Francisco, CA 94102.