The Optum care management algorithm

This analysis is published in full on the site. What follows is the standing structure every Failures item follows.

What this covers

What was promised in the organisation's own words, what was built, what happened and when, the single number that matters, and which of the eight failure modes it belongs to. Where a case is at the allegation stage it is written as an allegation, with the court, the filing date and the defendant's public response.